Grundy County Memorial Hospital | Live Well | Winter 2019

>> health NEWS If you’ve chosen Grundy County Memorial Hospital for your health care, chances are you’ve received a survey that asks for you to evaluate the care you were provided. The hospital has embraced this feedback tool for many years to ensure that our patients have an opportunity to let us know what they think about their experience. GCMH uses national health care consulting firm Press Ganey to administer the survey process. Monthly reports give us a scorecard of how our hospital is perceived by our patients and compare us to hundreds of hospitals around the country. The data also provides our leadership team with ideas on how we can improve our performance to better meet the needs of those seeking care. Annual recognition is given by the Press Ganey firm to health care organizations that stand out among their peers. Our hospital’s We couldn’t do it without you! Thank you for choosing Grundy County Memorial Hospital to serve your health care needs. Adam Scherling, MHA GCMH President To schedule an appointment, call Grundy County Memorial Hospital Scheduling at 319-824-5081 . Your voice matters Patient Experience ranks in the top 5 percent in the nation for 2018—which makes it the 10th consecutive year the Grundy County Memorial Hospital team has performed at the highest levels. Successful organizations have a relentless focus on exceeding customer expectations. Within our hospital, that means listening and being respectful to each patient, demonstrating empathy, and anticipating patient needs. And— I might add—taking time to listen to you when you use your voice to tell us what’s gone well and what we can improve. Thank you to each of you who trusts Grundy County Memorial Hospital to serve your health care needs—and to those who take the time to let us know about the care you’ve received. Please keep those surveys coming! Adam Scherling, MHA President NEW! Pain management service Grundy County Memorial Hospital is pleased to announce that a new provider is now offering pain management services. W. Keith Barnhill, PhD, ARNP, CRNA, DAAPM, has been credentialed in pain management through the American Academy of Pain Management since 2001. He is a graduate of the U.S. Army/Texas Wesleyan University program in nurse anesthesiology, and he has a doctoral degree in nursing education. The new service is expanding the types of procedures offered at GCMH to include advanced pain procedures for neck and back pain relief. 2